Conversation tip #15: Seek to Understand
Seek to Understand Have you ever seen two emotional people talk past each other? Both talk and neither listen. Both want to tell the other, and don’t want to hear – or understand – what the other person is saying. This happens too often in stressful workplaces. Stephen Covey, author of the international bestseller called “Seven Habits of Highly Effective People, advises people “to seek first to...
Read MoreESL Conversation worksheet: Imperatives vs Polite Requests in the Workplace
Workplace Communication Tip 3: Politely Make Suggestions Style matters – especially when we talk with our co-workers, consumers, patients, and supervisors. English language learners, immigrants, and far too many English speaking workers sometimes forget this basic principle of workplace communication. Consider the difference in how these requests sound. Shut off the TV! Please turn off the TV?...
Read More
