Conversation tip #15: Seek to Understand
Seek to Understand Have you ever seen two emotional people talk past each other? Both talk and neither listen. Both want to tell the other, and don’t want to hear – or understand – what the other person is saying. This happens too often in stressful workplaces. Stephen Covey, author of the international bestseller called “Seven Habits of Highly Effective People, advises people “to seek first to...
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